Forward, Together

Despite the headlines, I heard that not all institutions of higher learning are welcoming all students back to campus. Is that true?
Yes. All institutions of higher learning in the Commonwealth of Massachusetts must de-densify their residence halls and are not able to have all their students living in residence. In fact, the Commonwealth’s guidelines suggest only two students per room. That includes “triples” and “quads”. Many institutions of higher learning are inviting students to consider commuting or remaining remote for the semester to achieve the de-densification that is required. 

No institution of higher learning will be able to have all their students back on campus residentially, everyone will have some form of remote learning, and there will be similar restrictions on every campus in order to keep students, faculty and staff healthy.  It is important to realize that we are dealing with an unpredictable virus that is now impacting younger people that fall in the traditional age group of university students. Our plan offers a roadmap forward that we believe offers the greatest chance for all students who want a residential experience that possibility.

Can students who are commuting be on campus during both Terms?
Only commuting students from the Classes of 2021 and 2024 can be on campus during term I. Only commuting students from the Classes of 2022 and 2023 can be on campus during term II.

Why permit only two classes of students?
Our plan provides the possibility for all students to reside on campus at some point in the semester, recognizing the importance of that experience.  In addition, our plan is flexible enough to bring back more students at the mid-point of the semester, if conditions allow.  

Why did the University divide the Fall 2020 semester into two terms?
The feedback we received from students to our survey regarding last semester was that it was a challenge to balance five remote classes at one time.  As we planned the fall, the University sought to avoid that from happening again. If there is a second surge, as is happening in other parts of the country, and we have to send all students home again to complete the semester remotely, students would not have to manage five courses remotely. 

Can students opt to learn remotely for the fall semester?
Yes, students may take classes remotely for the entirety of the fall 2020 semester.

How and where do I submit the signed Community Promise?
As required by the Commonwealth of Massachusetts, all students must complete a COVID-19 training module located in our course management system, Brightspace.  Located at the end of the module, the University Community Promise must be reviewed and signed by each student and a parent/guardian.  Promoting the health and well-being of every member of our community is a shared responsibility.  Once signed, students should scan and return their Community Promise through the Wellness Portal. Students will not be able to check in, receive their room key or get tested without the training completed (including both quizzes) and the signed Community Promise.

Can students who are commuting be on campus during both Terms?
Students are welcome on campus only when their class is permitted to be on campus.

Will there be an August Orientation for the Class of 2024?
Yes, Orientation for the Class of 2024 will be held virtually on Sunday, August 16 beginning at 10 am.  We are excited to have a vibrant program planned for you to launch you successfully into your first day of classes.  We will have additional Orientation programming for students the weekend of August 29 – 30th as well.

What do I need to show at the gatehouse to enter the front entrance of campus?
Each day we require all members of the community to complete a daily symptom tracker. The tracker following your answers to the questions should show a green circle clearing your access to campus. Either print that notification or take a screen shot to show at the front gate. Once we are through the baseline testing procedures, testing results will sync with the symptom tracker.

How will the change in date for students to begin living on campus for term 1 impact my room and board charges on my bill?  
We anticipate that a corresponding room and board credit and any related financial aid adjustments will be processed and viewable on your student account within the next 3 weeks.

Can I be reimbursed my student activity fee?
We will not be reimbursing the Student Activity fee this year because all events will be offered virtually to all students whether they are commuters, completely remote or living in the residence halls. The Office of Student Activities is planning to offer all their activities, student organization meetings, leadership development programs and co-curricular opportunities thru Zoom or other platforms. Students will be able to participate in all events and activities, no matter if they are on campus or off. 

I am scheduled to live on campus for only term 1 of the fall 2020 semester.  Why am I being billed for room and board charges for the full fall 2020 semester?   
Your fall 2020 bill includes estimated tuition fees and anticipated room and board fees for both terms of the fall semester as students in Term 1 might be able to remain on campus for the second term, if safe to do so.

• In addition to the possibility of the class of 2021 residing on campus for both terms, below are additional reasons why the University is billing tuition and room and board for the full semester:
• The billing and enrollment period is viewed as a full semester, despite the terms
• Students are paying for the full semester of academic instruction
• Financial aid is awarded per semester, not term (This is particularly important for those who wish to continue to be eligible for financial aid.)
• This process ensures that those seeking educational loans only need to apply once, rather than twice, for one semester. (As such, your credit report is pulled once, rather than twice.)

I am scheduled to live on campus for term 1 of the fall 2020 semester.  When will I find out if I can remain on campus for term 2 of the fall 2020 semester?  
Assumption anticipates it will make a decision on whether or not students from term 1 can live on campus for term 2 by mid-September 2020.   

If the campus is closed due to another stay-at-home order, will I receive a refund? 
Similar to the spring semester, if the Commonwealth issues another stay-at-home order in which institutions of higher learning must cease face-to-face instruction and send students home, once this information is processed your room, board and financial aid will be adjusted based on Assumption’s institutional and federal aid refund policy. The University will then issue a pro-rated refund for room and board. 
 
I am scheduled to live on campus for term 2.  If I change my mind and decide to commute from home or take classes remotely instead of living on campus for term 2, will my bill be adjusted?  
Students scheduled to live on campus for term 2 of the fall 2020 semester should contact Residential Life by September 18, 2020 if they decide they no longer wish to live on campus for the fall 2020 semester.  Once this information is processed, your bill and financial aid will be adjusted to reflect this change.   
 
If I begin classes for term 1 and then have to drop out of school due to becoming ill, will I receive any type of refund for tuition, room and board for the fall 2020 semester? 
Assumption bills students based on semester charges.  However, if you withdraw from Assumption in the middle of term 1, your bill and financial aid will be adjusted based on Assumption’s institutional and federal aid refund policy.   
 
When are bills due?  
Fall 2020 bills for undergraduate day students are due August 12, 2020. 
  
How can we pay our bill? 
Assumption University follows a policy of billing the student directly.  Bills for each semester are available prior to the beginning of each semester.  Students receive their billing statements electronically through their student portal.  
To access this information, students may   

• Log into the student portal 
• View the Student Account Center tab located on the left under Quick Links 

Once a student has logged into the Student Account Center in student portal, they may grant parents or a designated family member access through the Manage Account Access tab. The parent would then receive an email on their private email from TMS/Nelnet (who we have partnered with) that they have been granted access. Within this email is log on information and instruction on how to register as a user on the student account. 

Within the Student Account Center, you may view your current balance due under the Summary tab which updates in real-time, view charges under the Account Activity tab, enroll in a payment plan and make one-time payments.   One-time payments made electronically through the student account center is the safe secure recommend method of payment.  Payments post in real-time 24/7 and can be made by checking and savings account (you would need your bank routing and account number).  Credit card payments are available with a convenience fee. Statements, when available, can be viewed under the statement tab.  

How should I make my payment from my 529 account?  
If you are using funds from a 529 account as payment, we highly recommend that the owner of the plan have the funds electronically transfer to their bank account and then make a one-time payment through the Student Account Center.  This will allow you to have documentation of the funds disbursed to the student account, as well as save time of processing paper checks. 
 
Why am I being charged for health insurance?  
Massachusetts State Law requires that all full-time students have minimal medical coverage and has mandated institutions of higher learning to enforce this regulation.  All students are billed for this coverage but may be able to waive the charge if they can prove comparable medical coverage. 

Where can we waive our health insurance fee? 
Students may enroll/waive this coverage electronically through the Student Account Center in the student portal once they receive the email alert that their fall 2020 statement is available. The link to enroll/waive is within the Student Account Center.  The student health insurance rate for 2020/2021 is $2,930. 

Once you have completed your enroll/waiver it may take up to 48 hours to be reflected within your Student Account Center since the health insurance company would need to send the update to Assumption.   

My son or daughter is not participating in student orientation so why are we charged the First-Year Student Orientation fee? 
The first-year student orientation fee covers all the first-year programming, not just the summer orientation program. 

Does Assumption offer a payment plan?  
Based on our continued commitment to help you more easily afford an education, Assumption has conducted a thorough review of education payment plan providers, and TMS/Nelnet has been chosen as our exclusive payment plan administrator.  

The Monthly Payment Plan allows you to spread your education expenses over smaller monthly installments, which are paid over the course of the fall or spring semester. Your only cost is a $40 semester enrollment fee with TMS/Nelnet.

The fall 2020 payment plan starts June 1 with enrollment opening May 21, 2020. The June 1 payment and the enrollment fee are due upon enrollment with the following payments due July 1, August 1, September 1 and October 1. All payment plan payments are due the first of the month. If you chose to enroll and do not know your balance, estimate your budget to start. It is fast and easy to enroll through your Student Account Center in student portal which is available 24/7 or visit https://assumption.afford.com/. You may enroll after June 1 with all back payments being made at time of enrollment. After 6/30/20 a 4-month payment plan is available. After July 31, 2020, a 3-month payment plan is available. The deadline for enrolling in a fall 2020 semester undergraduate payment plan with TMS/Nelnet is August 12, 2020. Questions pertaining to student account center or for free education payment advice, call 800-279-1914.  

Is a tuition insurance plan offered?  
Assumption University is pleased to offer students and families the option of a tuition protection refund program offered through GradGuard.  

It is an inexpensive form of protection, and we urge you to consider the advantages. It is vital that those who wish to participate do so before the opening of the semester. Learn more or enroll. 
 
Why are my federal student loans not appearing as a credit on my bill?  
In order for your federal direct subsidized and/or unsubsidized loans to appear on your bill, you need to complete your MPN (Master Promissory Note) and Entrance Counseling at www.studentaid.gov.  It takes about a week from the date you complete these steps for the information to be uploaded into our system and reflected on your student bill.  Please contact the Office of Financial aid at (508) 767-7158 or fa@assumption.edu if you have any questions.  
 
I am getting an outside scholarship.  Can I deduct that off my bill? 
All outside scholarships need to be reported to the Office of Financial Aid by completing the Outside Scholarship Form. Outside scholarship funds will not appear as a credit on your student account until the funds have been received and processed by the Student Accounts Office.  Outside scholarship checks should be forwarded to the Student Accounts Office (Assumption University, Student Accounts Office, 500 Salisbury Street, Worcester, MA 01609).    
 
I was approved for a private/Federal PLUS loan.  Why is it not appearing as a credit on my student bill?  
In order for the federal PLUS loan to appear on your bill, the parent borrower needs to complete their MPN (Master Promissory Note) at www.studentaid.gov.  It takes about a week from the date the MPN is completed before it can be uploaded into our system and reflected on the student bill.  Please contact the Office of Financial aid at (508) 767-7158 or fa@assumption.edu if you have any questions.  

I was approved for a private/Federal PLUS loan, but only half of the loan is being applied to my child’s bill.      
When applying for a private or Federal PLUS loan, you should be requesting the amount you need for the full academic year.  Approved loans are disbursed in two equal payments between the fall and spring semesters.  If you only requested funding for the fall semester, please contact your lender to increase the amount of your loan.

Will the orientation fee be waived this year?
The orientation fee will remain at $425. Please know that these fees are applied to our full orientation program. This includes our full-day virtual program in July, where students will meet faculty, select courses, meet upper-class orientation leaders and interact with classmates. There is also the family program that runs concurrently during which attendees will learn about the University’s array of academic offerings and services we provide to students. In addition, the Summer Bridge program provides students a variety modules for engagement including social and educational programming occurring virtually throughout the summer.  This all leads up to an in-person orientation in August prior to checking into campus. 

For questions about your financial aid, please contact the Office of Financial Aid at fa@assumption.edu or (508) 767-7158.

For questions about your bill, waiving your medical insurance, or payment plan information, please contact the Student Accounts Office at studentaccounts@assumption.edu or (508) 767-7351.  
 

When would the fall semester begin?
The first term, “term I” is tentatively scheduled to begin on August 17, if conditions permit such and if testing – a guideline of the Commonwealth in order to return to campus– is available. Term II may begin on October 19, or earlier, depending upon conditions at that time.

I am considering a gap year. What should I do?
If you are considering a gap year, please contact the Office of Student Success. Staff will work with students to make a final decision weighing the potential financial and academic impact of taking a gap year. Please email studentsuccess@assumption.edu and a staff member will reach out to you.

What are the advantages of the two-term semester format?
First, dividing the semester in this way allows the possibility of bringing more students to campus between terms, if it is safe to do so. Next, the two-term semester will alleviate burdensome course loads for students. The University decided to divide the semester into two terms in response to the needs of students who have shared that it was difficult to manage five remote courses last semester.  By splitting the semester into two terms, in the event that there is a surge of the virus and students need to return home, they will have fewer remote courses at one time, regardless of the term in which such a decision would need to be made.  

How will the two-term semester work with the reduced course load?
Students will take two courses in the first term and three in the second, or vice versa, both in face-to-face instruction and an online format. 

Will there be breaks for Labor Day and Columbus Day?
Classes will be held on Labor Day and Columbus Day, and there will be no midterm fall break, so that students may return home prior to Thanksgiving, where they will conclude the semester remotely. 

How will any classes offered remotely this Fall be different from those in Spring 2020?
In March, faculty had one week to convert their face-to-face classes to remote learning. During the summer, the University is engaging faculty in a series of trainings that will provide innovative ways to enhance the remote learning experience. The guiding principles of the training are to humanize the remote-learning experience; prioritize the varying needs of students, and develop guidelines that provide pedagogy that complements the unique Assumption educational experience. 

All faculty will receive enhanced training on the Brightspace Learning Management System that will include a consistent course presentation. The training will include strategies to quickly transition to remote learning should the health situation warrant such.

If I am taking classes remotely, how do I meet with my professors or advisor?
Faculty will continue to hold regular office hours remotely. Even if both the student and advisor are on campus, all such meetings will take place remotely to ensure social distancing and to discourage the spread of COVID-19.

I am considered among those vulnerable to contracting COVID-19, but I wish to continue my degree program. Can I take my classes remotely?
Absolutely. The University understands and appreciates that some students desire to continue their degree program, but would like to do so from home. All classes will be accessible to both in-person and remote learners. 

Will students return to campus after Thanksgiving?
Remaining classes and exams after Thanksgiving will take place remotely. This revised academic calendar reduces the risk of contracting the virus by traveling during the Thanksgiving holiday, but provides to all students the opportunity to reside on campus for part of the semester.

What if I have an internship when my class is not residing on campus?
Special consideration will be made for students with internship or practicum requirements.

Please email studentsuccess@assumption.edu for questions on retention issues, deferment or gap years. 

How do I obtain my textbooks?
Those who purchased textbooks from the Assumption University Barnes & Noble Bookstore who planned to pick them at the book store when they arrive on campus may request that the textbooks be mailed to them. Students should send an email to the bookstore and provide the address they would like their books sent to. The University will cover shipping charges.

If you purchased your textbooks from another vendor and had them shipped to campus, send an email to the post office and provide the address you would like your textbooks sent. The University will cover shipping charges.

If you have not ordered your textbooks, please visit the Assumption University Barnes & Noble Bookstore website.

Please order your textbooks or provide an address to where you would like your textbooks shipped by 12 noon on Tuesday, August 11 to ensure timely delivery.

How many students will be permitted on campus?
So that the University may comply with de-densification guidelines per the Commonwealth and to promote the public health of the campus community, approximately 1,100 students can be on campus, organized mostly by class year. 

Due to the delay, I have decided to stay remote for the fall semester but was a residential student, what do I need to do?
Please contact Residential Life at and complete the Declaration of Virtual Learning form.

Are student-athletes permitted to be on Campus during term 1?
Since there is no athletic season in the fall, student athletes are only permitted to be residential if they have been contacted by the Office of Residential Life.  The only athletes permitted to commute to campus for Term I are those in the Classes of 2021 and 2024.  Coaches are working to provide robust training for both remote and on campus students.

I changed my mind and would like to stay remote or commute. Is it too late? 
If your plans have changed and you would like to stay remote or commute, please contact residential life at and complete the declaration of virtual learning form.

I live outside of New England. Is it necessary for me to quarantine upon arrival to campus?
Yes.  According to the Commonwealth of Massachusetts and the University Health Protocols committee, anyone who has traveled outside of Massachusetts and is not exempt from the travel restriction must quarantine in the state of Massachusetts for the full 14 days.  Failure to do so may result in a $500 fine daily from the state.  Community members who are asymptomatic can come to campus after their 14-day quarantine for their baseline test, return home to quarantine until they receive a negative result.  Employees who cannot work remotely during their quarantine period either need to take vacation time or apply for unemployment.

Will every student who wants a residential experience have access to such?
Based on the number of students who have expressed interest in a residential experience, we anticipate adding the remainder of the Classes of 2022 and 2023 to term 2 housing.  We also anticipate permitting term 1 residential students the opportunity to stay in residence for term 2 if health conditions allow us to do so. Commuter students from the Classes of 2021 and 2024 will not be permitted to commute to campus for Term 2 at this time to give members of the Classes of 2022 and 2023 the opportunity to commute to campus for in-person learning.

Can students who are commuting be on campus during both terms?
Only commuting students from the Classes of 2021 and 2024 can be on campus during Term I.  Only commuting students from the Classes of 2022 and 2023 can be on campus during Term II.

Why does the University need to reduce the campus population?
This is necessary in order to comply with the de-densification of classrooms and public spaces per the Commonwealth's guidelines. Some phases of the Commonwealth’s reopening plan includes a guideline for a 25 percent maximum occupancy of public spaces and classrooms. For instance, Taylor Dining Hall, which can normally accommodate 500 students, can only accommodate 125 under the Commonwealth’s de-densification guidelines. The same applies to classrooms and residence halls.

Who is permitted on campus for term 1 of the fall 2020 semester?

• All members of the Class of 2021
• All members of the Class of 2024
• All Residence Assistants for both terms
• All international students for both terms
• All transfer students
• ROTC students for both terms
• All students who live outside of the Northeast (MA, NH, ME, VT, CT, NY, NJ, RI) including those in the Classes of 2022 & 2023, for both terms 

Will the Chapel of the Holy Spirit be open this Fall for residential students? Will the University increase the number of Masses?
Faith, prayer, and worship are central to the life of a student studying at a Catholic higher education institution, in particular during times in which one’s faith is tested. While social-distancing guidelines have impacted the way in which this ministry is carried out, the University is adapting existing programs so that it may continue to nourish students’ souls. 

How many students may attend Mass in the Chapel of the Holy Spirit?
Based on the number and length of pews and assuming that physical distancing and capacity guidelines will still be in place in fall 2020, maximum total capacity in the Chapel is 55 people total (including clergy and liturgical/music ministers). 

What are the safety protocols for the Chapel of the Holy Spirit?
All entrances and exits will be marked. Congregants will enter the Chapel through the door at the rear of the nave and exit through the door adjacent to the Blessed Sacrament which will be locked from the outside. Understanding that congregants will require direction relative to the new the ingress and egress process, a greeter will be positioned by the entry door at the rear of the nave to welcome congregants.

All congregants, including the greeter, must wear a mask as they approach the Chapel and at all times while in the Chapel except for the reception of Holy Communion, which will be served under only one species. (Communion vessels are purified and then washed with soap and hot water after Mass.)

Has the Liturgy changed amid COVID-19?

• Hymnals have been removed from the pews, and Liturgy guides will not be distributed.  
• Music, announcements, and any other printed materials needed by the assembly are projected on a screen in the sanctuary.  
• The greeter, clergy, and other ministers avoid handshakes or other forms of physical contact when greeting members of the assembly before or after Mass.
• A basket for financial offerings is placed next to the poster with information about guidelines at the rear of the nave. 
• Singing by the assembly is limited to the acclamations (Gospel Acclamation, Sanctus, Memorial Acclamation, Great Amen, Agnus Dei).  Any other sung music is done by the cantor alone.
• The entrance and recessional processions are between the north transept door and the sanctuary, as at weekday Masses.  There are no processions down the center aisle.
• The bread and wine are brought from the credence table to the altar by a server or the deacon. There is no procession with the bread, wine or basket of financial offerings down the center aisle.
• The sign of peace is exchanged without any physical contact, except for members of the same household.  Congregants are encouraged to exchange the sign of peace with a bow or a wave to the people nearby.
• Before and after distributing Communion, the priest and any others who distribute Communion shall wash their hands with hand sanitizer. 
• Communion from the cup is suspended, except for the clergy. If concelebrants and/or a deacon are present, they use a second Communion cup.  The presider consumes all of the Precious Blood in the main chalice. Concelebrants receive the Precious Blood by intinction from the second Communion cup. The deacon consumes all the remaining Precious Blood in the second Communion cup.
• The greeter shall dispense hand sanitizer into the hands of each person in the procession to receive Holy Communion.
• Social gatherings after Mass are suspended.

If I am not comfortable attending Mass in the Chapel, are there alternative ways to attend Mass?
Since March, Campus Ministry has live-streamed on its Facebook page and/or the University’s Facebook page daily Mass from the Chapel of the Holy Spirit. This practice shall continue to provide members of the University community an opportunity to celebrate Mass while practicing social distancing if any students are not able to access campus.

When and where will students, faculty, and staff be required to wear a face-covering?
Masks or face coverings must be worn outside of personal residence hall rooms or offices at all times. This includes classrooms. Masks must be at least 2 layers.  Unfortunately, studies show that gaiters and bandanas are not effective in stopping the spread of the virus therefore all members of the community must wear masks.

How will the University monitor students, faculty, and staff symptoms?
Each morning, all members of the community will take their temperature and complete a brief questionnaire on the Medicat portal.  Community members should either print or screen shot their green circle to show at the gate or whenever someone asks you to do so.  

Will students, faculty and staff be required to obtain a flu vaccination?
All members of the University community, as well as Sodexho employees, will be required to obtain a seasonal influenza vaccination no later than Thursday, October 15. The University will host two clinics for faculty, staff and students on Tuesday, October 6 and Thursday, October 15 from 9 a.m. to 6 p.m. 

I have traveled to a state on the list of hotspots identified by the state of Massachusetts. Do I have to quarantine?
Yes.  According to the Commonwealth of Massachusetts and the University Health Protocols committee, anyone who has traveled outside of Massachusetts and is not exempt from the travel restriction must quarantine in the state of Massachusetts for the full 14 days. Failure to do so may result in a daily $500 fine from the state. Community members who are asymptomatic can come to campus after their 14 day quarantine for their baseline test, return home to quarantine until they receive a negative result.  Employees who can not work remotely during their quarantine period either need to take vacation time or apply for unemployment.

I live in the state of Rhode Island which is now on the State of Massachusetts travel restriction list, what do I do?
Students from the state of Rhode Island must arrive to campus no later than Saturday, August 15th to begin their 14-day quarantine period.  RI students will begin their test protocol upon arrival and will not be able to leave their floors/apartments until the end of the 14-day quarantine period.  Food delivery will be provided for students living in traditional halls.  Students living in apartments with kitchens should plan on bringing food with them to campus.  

Employees from the state of Rhode Island are allowed an exception to enter the state of Massachusetts for work purposes only.  Travel is permitted only to your place of work in the state of Massachusetts. Employees must come for their first baseline test, return home until a negative result is returned and set their appointments for their regular twice a week testing regime.

What do I need to show at the gatehouse to enter the front entrance of campus?
Each day we require all members of the community to fill out the symptom tracker at assumption.medicatconnect.com.  The tracker following your answers to the questions should show a green circle clearing your access to campus.  Either print that notification or take a screen shot to show at the front gate.  Once we are through the baseline testing procedures, testing results will sync with the symptom tracker.

Testing

Are students required to be tested before returning to campus?
All students should try to obtain testing within seven days of returning to campus and provide documentation of a negative result. If students cannot obtain testing, they will be tested as part of the check-in process when they arrive on campus.

Will there be regular testing of students, faculty, and staff for COVID-19?
All members of the campus community – students, faculty and staff – will be required to be tested for COVID-19 twice per week at the expense of the University. The University will use a nasal swab test. (Note that this is not the upper pharyngeal nasal swab that is uncomfortable and invasive.) Commuter students will also be tested.

How does the testing center work?  What do I need to do?
Community members are asked to do 2 things before arrival.  First, people should blow their nose prior to arrival at the testing site (your car, personal office, residence hall room or apartment).  Second, people should check-in for your testing appointment using the Assumption University Mobile App. Once at the testing site, please following the instructions of the testing center staff.

I was tested more than 24 -36 hours ago and have not received my test result, what do I do?
There could be several reasons why you have not received your test result within that time period.  Please be patient.  Health services will contact anyone who is positive, or their results were inconclusive.  Not receiving your testing results within 24-36 hours does not mean that you are positive for COVID-19.

Why do I have to be tested twice a week?
To ensure the safety of the campus community, a twice a week testing regimen is required by for all students, faculty, and staff. 

Where do I go for my test?
The testing center is located in the Plourde Recreation Center. Enter the Plourde in the rear of the building. A member of the testing center will greet you and assist you in the testing process. 

What are the hours for the testing center?  
The testing center will be open each day from 8:45 a.m. to 4 p.m.

Why do I have to blow my nose prior to my test?
Blowing your nose prior to the test reduces the likelihood of an invalid test. 

Why do I have to check-in for my test if I already have a scheduled appointment?
The check-in process is important as it tracks test compliance. If the check-in process is not completed properly, you may be restricted from campus access. 

How do I check-in for my test?
Use the Assumption University Mobile App to check-in. (Click on Wellness, then Medicat.) Once logged into Medicat, scroll down on the home screen to Upcoming Appointments. Click on “Check-In.” If prompted, allow your location to be accessed by the site. Continue and click on “COVID Testing,” in blue; two questions will appear that must be answered. After both questions are answered, click on “Submit” and you will be checked-in. 

Positive Test of COVID-19

What if I contract COVID 19 and have a positive test result?
Health services will contact employees and students with a positive test result as soon as possible.  You will receive first a phone call followed by a secured email with your results and instructions on what to do next.  Employees are required to remove themselves immediately and consult their primary care physician.  Students who live within 200 miles of campus need to return home within a few hours of notification. Students who live more than 200 miles of campus will be isolated in Wachusett Hall for their isolation period.  Your symptom tracker will be turned to the red circle automatically by Health Services if you are positive and you will not be allowed through the gate at the front entrance of campus.

If I contracted COVID-19, when can I return to campus?
Students and employees who contract COVID-19 and are never symptomatic can return to campus 10 days following a positive test (test result notification is Day Zero).  

Students and employees who contract COVID-19 and are at any point symptomatic can return to campus 10 days following the first day symptoms appeared (first day of symptoms is day zero) and are fever free for 24 hours and display no other symptoms (i.e. shortness of breath, cough, etc.).

Two negative COVID tests are no longer required for a return to work. Those who contract COVID-19 can show a positive test result for up to 90 days following the initial positive test.  Therefore, those who contract COVID-19 will resume their testing protocol 90 days following their initial positive test.
 

Quarantine & Isolation

What if I test positive for COVID-19 while in residence on campus?
If a residential student tests positive for COVID-19, one of two protocols will be implemented, even if they are asymptomatic:

1. The student will be sent home
2. The student will be isolated 

Per an agreement students will be asked to sign, if the student lives within 200 miles of campus, they will be sent home and prohibited from campus until they are symptom-free for a minimum of 14 days and after two negative COVID-19 tests. If the student lives more than 200 miles from campus, they will be isolated in a designated facility on campus. Students may return to their residence hall and face-to-face learning after a period of 14 days in isolation, have tested negative for COVID-19, and are symptom-free. Under both scenarios, the student will continue his or her academic program remotely.

Commuter students, faculty, and staff who test positive may not return to campus for 14 days from the date of the test and must be retested and achieve a negative result twice before they are permitted to return. If their health allows, remote learning, teaching, or working may continue from home.

I live outside of Massachusetts. Will I have to self-quarantine upon arrival?
Per Commonwealth guidelines, those traveling to campus from Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York and Vermont are not required as of today to participate in additional testing and/ or quarantine procedures. Effective Friday, August 7, those traveling to campus from Rhode Island must quarantine. However, those traveling to campus from states outside of the aforementioned – including international students – must follow Commonwealth quarantine guidelines which includes testing. Per an Executive Order issued by the Governor effective August 1, 2020, those traveling to Massachusetts from outside of the Northeast must complete and submit to the Commonwealth a Massachusetts Traveler Form. Please know there are some exemptions for those who must complete this form.

Can asymptotic students quarantine on campus?
Following a thorough review of recent guidance regarding COVID-19 positive students, symptomatic or asymptomatic COVID 19 positive students will be asked to isolate at home for at least 14 days and after they report two negative tests performed by their primary care physician.  The University will make some limited exceptions to this policy, particularly for students who live at great distances, who will be asked to isolate in a designated residence hall on campus.

If I am in isolation, how will I eat and attend class?
Students who test positive for COVID-19 and are placed in isolation to prevent additional spread of the virus will be provided three meals per day and a snack. Students may also continue to take their classes remotely.

I am the recipient of an athletic scholarship. Will I lose my scholarship since the fall season was suspended?
Assumption will honor athletic scholarships through the 2020-21 academic year, provided student-athletes are enrolled full-time.

It is important to remember that a student-athlete who chooses to not enroll, or enrolls part-time, cannot receive athletics aid during that semester. Additionally, financial aid may be impacted by a decision to not enroll full-time.

Are student-athletes permitted to be on Campus during term 1?
Since there is no athletic season in the fall, student athletes are only permitted to be residential if they have been contacted by the Office of Residential Life.  The only student-athletes permitted to commute to campus for term I are those in the Classes of 2021 and 2024.  Coaches are developing a robust training for both remote and on campus students.

Does this decision also impact Blue & White sports?
Yes, this decision applies to Men’s Swimming, eSports and Women’s Ice Hockey.

Why was the decision made to suspend the fall season and the beginning of the winter season?
The decision to suspend the fall season was a difficult, but necessary, one given the absence of a vaccine for COVID-19 and the importance of promoting the health and safety of student-athletes and coaches.

Which sports are impacted by this decision?
M/W Cross Country, Field Hockey, Football, M/W Soccer, Volleyball. Additionally, Men’s and Women’s Golf and Women’s Tennis have traditionally defined the fall semester as their primary championship segment. With this determination, those sports will not conduct regular season and/or championship competition this fall. 

Which winter sports are impacted by this decision?
M/W Basketball, Men’s Ice Hockey, M/W Swimming & Diving and M/W Indoor Track & Field.  This decision does not impact the two NE10 members that have men’s ice hockey teams classified in Division I or any sports for which the NE10 does not sponsor a championship

Will the Department of Athletics providing training opportunities for student-athletes?
The University has charged each coach with developing a comprehensive training and conditioning program to prepare student-athletes for competition when safe to do so. The program will adhere to safety protocols issued by the University to promote the health and safety of student-athletes and the campus community. 

Can the fall season be moved to the spring?
The University and the NE10 will explore potential options for fall teams to compete in the spring, pending the public health situation at that time. 

When will the NE10 make a decision about the potential for a spring season?
A decision cannot be made until closer to spring given the unpredictability of COVID-19 and the University’s emphasis on promoting the health and safety of the campus community.

If I enroll part-time, can I still participate in trainings with my team?
Per NCAA rules, no. NCAA rules require that student-athletes be enrolled full-time in order to participate in countable athletically related activity such as practice and team training.

I did drop off my belongings but as a result of the delay have decided to stay remote for the fall semester, can I come get my belongings?
Please contact the Office of Residential Life to confirm that you want to now be remote for the fall, and that you would like to come get your belongings on campus. Please note that pick up times may be delayed as our office gets ready for the semester, we will attempt to schedule you during the week of August 17-20.

How do I obtain my textbooks?
Those who purchased textbooks from the Assumption University Barnes & Noble Bookstore who planned to pick them at the book store when they arrive on campus may request that the textbooks be mailed to them. Students should send an email to the bookstore and provide the address they would like their books sent to. The University will cover shipping charges.

If you purchased your textbooks from another vendor and had them shipped to campus, send an email to the post office and provide the address you would like your textbooks sent. The University will cover shipping charges.

If you have not ordered your textbooks, please visit the Assumption University Barnes & Noble Bookstore website.

Please order your textbooks or provide an address to where you would like your textbooks shipped by 12 noon on Tuesday, August 11 to ensure timely delivery.

Due to the delay, I have decided to stay remote for the fall semester but was a residential student, what do I need to do?
Please contact the Office of Residential Life and complete the declaration of Virtual Learning form.

What will the move-in schedule look like?
Commuters from the Class of 2021 need to come to campus on Thursday, August 27 for their initial COVID test in order to participate in in-person classes starting on Monday, August 31. You will receive a separate email on how to schedule your first COVID-19 test in the next week.

Commuters from the Class of 2024 need to come to campus on Friday, August 28 for their initial COVID test in order to participate in in-person classes starting on Monday, August 31st. You will receive a separate email on how to schedule your first COVID-19 test in the next week.

Class of 2024 residential students now move into their residence halls on Saturday, August 29th between 8:30 a.m. and 4:30 p.m.  Students will be assigned a time for their move-into campus.  This will be shared with residential students within the next week.  We will ask students and their 2 guests to stick to their assigned time in order to achieve a smooth and staggered opening day.

All approved returning residential students now move into their residence halls on Sunday, August 30 between 8:30 a.m. and 4:30 p.m.  Students will be assigned a time for their move-into campus. This will be shared with residential students within the next week. We will ask students and their one guest to stick to their assigned time in order to achieve a smooth and staggered opening day.

How many students will be permitted to live in the residence halls this fall? 
Due to the guidelines provided by the Commonwealth of Massachusetts for the de-densification of residence halls, Assumption University will begin the academic year with approximately 1,100 residential students in double and single rooms. Triple capacity within bedrooms will not be used this fall. This means that triple rooms in standard halls will be reduced to double capacity, and triple bedrooms within apartments will be reduced to double capacity. We hope that by term 2 of the fall semester that we are able to add students to the residence halls.  If we are unable to, then some students may be asked to return home in order to provide all students who want one an opportunity to live on campus by term 2. 

If my class is scheduled to be on campus during term 1, can I drop-off my belongings in advance of the weekend of August 15?
Absolutely! The Office of Residential Life is developing a process for students to request a time to drop-off items during the week of August 3 to 7 and 10 to 14.  Students are invited to bring one guest with them during their drop-off time to help them move-in to their residence halls. Note that while students may drop-off their belongings, they will not receive a key until August when they formally move onto campus.

What if I cannot drop my personal belongings off ahead of time?
Residence Halls will be open on August 15 and 16 for those students whose classes will be on campus for term 1. Students will be assigned a day to move-in for the fall semester on one of these days. Details will be shared with students as the date approaches. Note that those moving-in on August 15 or 16 may have two guests help them move-in.

Will we have to wear masks during the move-in process?
Yes, masks will have to be worn by the student and the one individual who is helping them move-in.

What items are permitted on campus?
Please see the Student Handbook for a list of items that are permitted and items that are restricted on campus.

I signed up to live in a triple or a quad. Can I still live with two, or three, other students?
Per guidelines issued by the Commonwealth, Assumption is complying with the guidelines that allow two students per bedroom. This will impact students in Salisbury, Worcester, and Wachusett Halls where triple bedrooms exist. There are a few rooms in West and Young Halls that will be impacted as well. Residential Life will work with students that might be impacted by these guidelines and will make housing adjustments accordingly for the Fall. It is the goal of Residential Life to keep returning students that have chosen assignments in these halls together, perhaps in a different residence hall. 

If I decide to stay remote or commute to campus, will I receive my housing deposit back? 
Students who decide to stay remote or commute for the fall semester will not lose their housing deposit. Your deposit will be applied to your fall semester tuition bill. 

How will first-year students be housed? 
Residential life uses your housing preference form to match you with compatible roommates.  As recommended by the Commonwealth, higher education guidance, students will be housed in smaller “family units” taking into consideration courses, athletics and other co-curricular activities. 

Can students have gatherings in their residence hall?
In a traditional residence hall, students can have no more than one guest and no gatherings in excess of 10 individuals may take place in other areas per Commonwealth guidelines.  

Will I be allowed to stay with my original roommate(s) picked in the spring housing selection? 
We will do our best to honor all housing placements selected in the spring housing selection.  Students who selected a triple room however will need to be reassigned as we are not allowed to house students in triples or quad according to the State of Massachusetts guidelines for Higher Education. 

I received approval for a medical accommodation.  Will my placement be secured? 
Yes.

Can parents and family members visit students on-campus during the Fall 2020 semester?
Unfortunately, due to the evolving guidelines for campus re-opening plans, Assumption University is no longer able to allow visitors to campus. It is so critical to promote the health and safety of the campus for our students, faculty and staff. As such, the health protocols require us to make this difficult decision not to allow any visitors onto the campus. We know this is difficult and we are grateful for everyone’s understanding in this matter.

Should you have additional questions relative to housing matters, please email reslife@assumption.edu, or call (508) 767-7325.

As you prepare for your return to campus, please see below a list of items to bring with you. We ask that students pack lightly and limit your belongings to one carload.  We also ask that you pack in plastic bins that can be re-packed quickly in case the University needs to close residence halls due to COVID-19 infection rates on campus, in Worcester or, in the Commonwealth of Massachusetts.

Students need to bring to campus the below items: 

Health and Wellness:

• Several double-layer face masks or washable face coverings (5-7 cloth masks is preferred) 
• Thermometer 
• Health insurance information (insurance card, primary physician's phone number)
• Hand sanitizer (60 percent alcohol or greater) 
• Prescription medicines
• Tylenol (Acetaminophen) 
• Cough suppressant: Mucinex DM or Delsym (or generic equivalent) 
• Cough/throat lozenges
• Refillable water bottle 
• Gatorade or Pedialyte 
• First aid: Band-aids, topical antibiotic cream/ointment, heat pad (microwave preferred), ice packs 
• Non-bleach wipes and other cleaning supplies 
• Paper products, including tissues and paper towels 
• Paper plates, disposable cups, silverware 
• Extra laundry detergent, soap, and other hygiene products

Classroom supplies:

• Computer – laptop preferred 
• Cell phone
• Power strip
• Ear buds
• School supplies (backpack, notebooks, pens, pencils, calculator)
• Extra power strip and extension cord

Personal Items:

• Alarm clock
• Britta Water Filter
• Clothes drying rack and/or sweater dryer
• Flashlight with batteries
• Laundry supplies (laundry bag or basket, detergent, bleach, fabric softener, stain remover, dryer sheets)
• Linens (extra-long twin sheets, pillows, blankets, comforter, mattress pad 80 inch by 36 inch or "college size").
• Plastic under-bed storage containers
• Reusable shopping bag
• Reusable water bottle/coffee mug
• Seasonal clothing and hangers
• Toiletries, towels, bathrobe, shower caddy
• Umbrella
• Fan
• Microwave (700 watts maximum)
• Refrigerators (3.7 cubic feet maximum)
• Television and cable cord
• Wipe-off message board for your door

What to leave at home:

• Air conditioners (including portable air conditioners)
• Alcohol containers (even if they are empty and used for decoration, alcohol containers are a violation of the alcohol policy in the underclass residence halls)
• Candles (whether they are decorative or have sentimental value)
• Cement blocks (single beds may be elevated with leg lifters)
• Cooking elements; such as toaster ovens, toasters, hot pots, rice cookers, skillets, hot plates, Foreman-type grills (in underclass halls)
• Furniture, rugs, etc.
• Halogen lamps
• Incense and potpourri burners
• Outdoor grills
• Pets (only fish are allowed)
• Space heaters
• Prohibition of large pieces of personal furniture (i.e. couches, large cooking supplies, etc.) that would make it challenging to move out 
• Discouraging extensive decorating, including limiting wall postings, so they can be removed quickly in case of an emergency

Students may be asked to move out of their residence space after Term I or II in order to accommodate deep cleaning of the residence halls between the fall and spring semesters.
 

Will there be any activities on campus? 
Absolutely! Student activities, recreation and campus ministry staff are planning both remote and small group in-person events/programs for students to socialize, exercise and gather for their social, recreational and spiritual growth.  In addition, Resident Assistants will plan programs for “family units” in the residence halls and apartment areas. 

Will I be able to travel off-campus? 
Students are strongly discouraged from traveling off-campus (particularly for overnight travel) unless travel is required to fulfill academic, health or wellness requirements (i.e. internships, employment, doctors’ appointments, grocery shopping. 

What dining options will I have? 
Students on the meal plan will have 3 different options on campus. Students may make reservations for seated dining at Taylor Dining Hall or place a grab and go order from Taylor. Students may also order a “Take 3” or meals for purchase from Charlie’s in Hagan Hall. 

Do I have to register separately for each new fall term (term 1, term 2 and the 15-week semester)?
Yes, but, with the assistance of your Academic Advisor, we’re going to make this process as easy as possible. Registration will be open for all three terms on July 15 (Class of 2021), July 16 (Class of 2022) and July 17 (Class of 2023), but you’ll have to register for each term separately. Once your time arrives and your registration opens, it is open for all three terms. You may register for a total of five courses across the three terms. There will be two days of all-school adjustment (add/drop) on July 21 and July 22. 
 
I have a compromised immune system (or live with a family member who has a compromised immune system) and I don’t want to return to campus. Can I take all my classes remotely?
Absolutely. Given this unprecedented situation in which we have asked students to be flexible, we understand that the University must also be feasible. All fall 2020 courses are being offered both in-person, and remotely. We just need to hear from you that you are planning to be entirely remote, so your faculty won’t expect to see you on campus in class, if your class is in residence. 

Information will be shared shortly for students to inform the University that they would like to take their classes remotely for the fall 2020 semester.
 
When do classes start? 
All classes will start August 17, whether you are taking them in person on campus, or remotely from home or enrolled in the Graduate Studies program. The revised academic calendar is now available.  
 
I have priority registration. What should I do? 
The Office of Accessibility Services sent all priority registration students a pre-registration form on June 26. Please have your advisor sign and send your course selection, with sections, to the registrar, Heather Pecoraro, by noon, July 8. If you need another form, or further guidance, contact Julie LeBlanc.
 
I’m going into my senior year. Will I have access to the classes I need to graduate on schedule?
Everything that was on the first fall offering is on the revised offering, and the same number of students are registering in the same order.  You should get what you need. If you don’t, contact your advisor or Dr. Knowlton and we will create a plan. Know that we are committed to your degree completion!
 
Will there be waitlists?  
Yes, but as always, you shouldn’t count on them. Register for a total of five courses, either 3/2 or 2/3, and adjust if you get invited in off the waitlist. You don’t want to end up with a light load. That means paying for more courses! 
 
I’m seeing SAC100 as a course approval in my plan. What is that?
SAC-100 is just a placeholder to identify records of students we anticipate registering for the next semester, but who have not yet.  It usually disappears before it causes confusion, but because of the uniqueness of fall 2020 registration, it displays longer.  Please ignore it!
 
Will there be an add/drop period?
Yes, for both terms. But since these are shorter terms, and classes meet every day, the add/drop period will be shorter: only three days.
 
What if there are no seats left in the course I want? 
Get on the waitlist, but don’t count on it. Find another course that is open, and then, if you are invited in off the waitlist, make the adjustment. Talk with your advisor and get some open courses approved.
 
I was on Dean’s List for Spring 2020, so I’m eligible for a free sixth course. How do I go about registering for it? 
As usual, you’ll do this during the add/drop adjustment period. For term 1 and term 2, this is the first three days each term. Make sure you obtain your advisor’s approval for the course, then send the registrar an e-mail to register. Talk to your advisor about the pros and cons of six courses, since everyone is new to the accelerated terms.
 
Can I still register for a HECCMA consortium course for the fall? 
Yes, but only if it is entirely online. Visit the HECCMA website for guidance.
 
I already registered for a HECCMA consortium course. What should I do?
If you are enrolled in an online course, you need not do anything. You will be notified only if your enrollment status in the course should change. If you’re enrolled in a face-to-face class, your registration status for the course may change over the summer due to the host institution’s new COVID-19 campus visitor policies, or due to a change in course delivery from face-to-face to hybrid/blended, or fully online.

The HECCMA website advises: “To ensure your success and to ensure a full-time course load, it is recommended that you consider enrolling in another course at your home institution, or wait until August and enroll in an online course at another host institution.  If registering for another course will put your credits into overload status, please contact your home campus Registrar’s office for guidance.” 
 
Will the Pass/No Credit option be opened up as it was last spring? 
No, that was just for the spring given the rapid transition to remote learning. The University has returned to the standard pass/no credit policy, which is that pass/no credit is available only to sophomores, juniors, and seniors, and for free elective courses only. Pass/ no credit courses cannot count for majors, minors, concentrations, or core curriculum. Also, students are limited to just one of these.

If you have additional questions, please contact us by email or phone.

• Billing, studentaccounts@assumption.edu, or (508) 767-7351 
• Financial Aid, fa@assumption.edu, or (508) 767-7158
• Residential Life, stulife@assumption.edu, or (508) 767-7325

Nationally Certified Peer Tutoring Center:

• 43 undergraduate peer tutors from all academic disciplines
• Director and Associate Director

Hours of Operation: Monday-Thursday: 8:30 a.m. to 10 p.m.; Friday: 8:30 a.m. to 4:30 p.m.
Sunday: 6:00 pm-10:00 pm
Areas That We Tutor:

• Mathematics
• Accounting
• Economics
• Chemistry
• Biology
• Physics
• Theology
• Philosophy
• Human and Rehabilitation Services
• Spanish
• French
• Criminology/Anthropology
• Business Studies
• And more. . .

Workshops: Time Management

Make an Appointment with a Tutor
 

What can you expect for both in-person and online instruction this fall? Faculty and administrators have been listening to your concerns and re-designed the semester based on your input to preserve the essential and distinctive features of an Assumption education and provide more consistency from one class to another.  This re-design is informed by our mission, research into the best practices of teaching and learning online, responses from student surveys, and feedback from Assumption faculty.  This is what you can expect:

• We heard that handling five courses at one time in the spring was difficult to manage.  Based on this feedback, you will have fewer courses to manage at one time in the new term system.
• You told us that you greatly value the ability to maintain personal connection with faculty and fellow students.  Therefore, in each of your courses you will receive at least one hour of synchronous instruction during your scheduled class time.
• Assumption students reported appreciating and learning best when expectations were communicated clearly and consistently. These essentials will therefore be used in all classes:
  • All faculty will use Brightspace as the course organization tool for posting course content and communicating with students.
  • All faculty will use Brightspace Announcements (rather than email) as their primary tool for communicating with students.  This means you will have a record of all announcements so that you don’t have to worry about losing an email.
  • All assignments and deadlines will be posted using the Brightspace Assignments page and assignments will be submitted there.  
  • Major grades will be recorded in the Brightspace Gradebook.
  • You will receive midterm grades for all your classes during the fall semester so you can monitor your course progress.  
  • Faculty will continue to hold six hours of office hours weekly so you can engage directly with your professors. 

Librarians at the d’Alzon Library are available to assist you with your information needs. Whether you need help with evaluating sources, locating books or articles, or writing citations, we are here to help!

• Get Research Help from a Librarian.  
  • Our chat service is available to assist you six days a week, Sun – Fri.   
  • Schedule a Zoom research appointment here.
  • Get in touch with your Personal Librarian through Brightspace
  • You can always reach the library staff at library@assumption.edu.
• The library website includes extensive online resources to assist you throughout the semester.
• Have questions regarding accessing articles and books outside our library collection? Contact ill@assumption.edu or visit the library homepage and select the interlibrary loan tab.
• The Boston Public Library e-card is available for students enrolled at any college or university in Massachusetts. You can find resources for assignments. Register for an e-card here. 

Academic Support Center

• Make an appointment: TutorTrac appointment scheduling site. 

Career Development and Internship Center

• The Career Development & Internship Center is open and serving students. Students may log into Handshake to schedule a virtual appointment, upload their resume for review by CDIC staff and conduct searches for jobs and internships.  Visit the CDIC’s website for detailed information or email the staff.  The staff is waiting to hear from students! 

Our foremost priority is the health and safety of our students, faculty, staff and community.  We know that the COVID 19 has a differential impact on some communities and we need to protect the health and well-being of just not our students but all members of our Assumption and Worcester communities.

The question is not simply the health risks we are willing to accept as individuals. We are, as Martin Luther King Jr. wrote, “caught in an inescapable network of mutuality.” Amid a contagious pandemic, the question is also the health risks we are willing, through our own choices, to impose on others.

Appreciation of the unique value, now more than ever, of Catholic liberal education: Assumption’s engagement with the enduring questions of the human heart equips students to confront contemporary challenges. 

We will be honest with you. And we’ll tell you what we don’t know. It is incumbent upon all of us to be honest as we navigate our University reopening during this pandemic. 

Respect for prudence as the cardinal virtue that balances these needs, confronts complexity and navigates uncertainty.