TELCO Instructions for Employees & On-Campus Vendors

Your single line or multiple line phone is like a keyboard that gives you access to a very sophisticated computer, our campus telephone system. The following is intended to give you information about the most commonly used functions on the phone system. Information on other functions such as hunt groups, pick up groups, or any other questions can be obtained by e-mailing telco@assumption.edu or calling extension 5000.

TRANSFERRING CALLS
• TO TRANSFER A CALL TO ANOTHER EXTENSION: Press Transfer (multi-line), Flash or Switch hook from a single line then dial the extension. You may either hang up once it begins to ring or wait for the person to answer and let them know who is calling.

• TO TRANSFER CALL DIRECTLY TO A MAILBOX: Press Transfer (multi-line) or Flash, Switch hook from a single line…Dial 5599. When equipment answers it will say “To complete this call transfer, dial the extension then #2.

FORWARDING CALLS TO YOUR VOICE MAIL
You have the option to forward either all external (outside) calls or internal (on-campus) calls or both. Also you can choose to forward only calls that come in while you are using your phone, or only calls when no one is available to answer.

TO FORWARD ALL EXTERNAL (OUTSIDE) CALLS:

Press *2, then dial 7099 and hang up.

TO FORWARD ALL INTERNAL (ON-CAMPUS) CALLS:

Press *5, then dial 7099 and hang up.

TO FORWARD CALLS WHEN YOU ARE ON YOUR PHONE (busy)

Press *3, then dial 7099 (external calls)
Press *6, then dial 7099 (internal calls)

TO FORWARD CALLS WHEN NO ONE IS AVAILABLE TO ANSWER YOUR PHONE:

Press *4, then dial 7099 (external calls)
Press *7, then dial 7099 (internal calls)

NOTE:
When forwarding all calls, the other forward options must be canceled. To cancel or change your forwarding, enter # plus appropriate digit (2,3,4,5,6,7) (see above)

DIALING INSTRUCTIONS
Students - dial 6, the number, enter PBN (personal billing number). Employees dial 9 for outside line, and then enter number you are calling. If you are unsure if the number you are calling is a local or a toll call, try dialing without 1. A list of local numbers are on the Telco Web Page. This will eliminate the school being charged for the long distance rate.

DIRECTORY ASSISTANCE
Local calls - dial 9-555-1212
Long distance - dial 9-1-(area code) 555-1212

There is a cost involved with all Directory Assistance and with Auto-dial by Directory Assistance. Please write down the numbers provided by Directory Assistance and dial them yourself.

Credit card calls must be dialed using the specific card's (800) access number.

Collect Calls - DO NOT ACCEPT COLLECT CALLS. The cost of the call plus a $10.00 processing fee will be billed to the person or the extension accepting the call.

Outside Operator - 9-0-0

VOICE MAIL
Unless you share a telephone, your voice mailbox number is the same as your extension number. Set up your mailbox by dialing 7099 on your phone and follow the directions. The default password is 123456 for the first time set up.

If you share a phone your voice mailbox number will be your extension plus a number suffix (5XXX2).

Campus Phone Facts
• Extensions beginning with the number 7 are for employees and departments and can be dialed directly from off campus using area code (508) with the prefix 767.
• Student extensions begin with the number 8, and may be dialed directly from off campus using area code (508) with the prefix 767.
• Extensions beginning with a 5 are campus extensions and cannot be dialed directly from off campus. To reach these numbers from off campus dial 508-767-7000 and ask for or enter the extension.

Problems? Questions? Call the Telco Help Line at extension 5000 or e-mail telco@assumption.edu

EMERGENCY NUMBER: 5555
(Department of Public Safety)

HUMAN RESOURCE CONFIDENTIAL HELPLINE: 7079