QUESTIONS MOST FREQUENTLY ASKED BY STUDENTS

Q. How do I report problems?
A. Billing problems or not being able to make long distance calls should be addressed with PAETEC by calling 1-800-962-4772. For more detailed information, see “Student Billing”. For voicemail problems or changes, call the Help Line at ext. 5000; e-mail telco@assumption.edu or use form on Web page.

Q. Can I use my authorization code (PBN –Personal Billing Number) from any phone?
A. You may use your code from any student phone and some common area phones throughout the campus.

Q. Does voicemail answer a second call when I am already on the line?
A. All student telephones have the call waiting feature. If a second call is received, you will hear a call waiting tone. If you fail to respond, the call will go to voicemail.

Q. If I have erased a message from my voicemail box, is there any way to retrieve it?
A. Yes, dial 7099, enter password, press 3 for saved/deleted messages. Press 1 to review saved messages, press 2 to review deleted messages.

Q. How could I have messages in my voicemail box if there was no stuttered dial tone on my phone?
A. Delete all your messages. Then have someone send you a message. If notification still does not work, call the Help Line at ext. 5000 or e-mail telco@assumption.edu to report the problem.

Q. My phone isn't ringing in my room, but people can leave messages. Why?
A. Your phone is either forwarded or the ringer on your phone is off. To un-forward your phone, when you hear a dial tone, press #2 hang up. Repeat with #5. This should clear the forwarding. If this does not work, call the help line at ext. 5000 or e-mail telco@assumption.edu Administrators have the capability of sending a voice message without ringing the telephone.