Additional information can be found on the
Assumption College Telecommunications website.

Telephone service is in all residences on campus. Each student's phone number and voice mail box number will be in the registration packet that all students receive in August, along with operating instructions and a PBN (Personal Billing Number) that must be used to make outside calls. One roommate must bring a phone, preferably a plug in phone without an answering machine. Cordless phones do not work well in some of the residence halls, and cell phone reception varies across campus. Voice mail is supplied to every resident and is used as a means of contact regarding school closings and emergencies. It is imperative that students check their voicemail on a regular basis. Call waiting is on all student phone lines, and Caller ID is available on telephones which support this feature.

The college contracts with a phone company to provide service.  The telephone numbers belong to Assumption College, and students may not contract with any other company, nor use dial-around services. Calling cards and pre-paid services can be used if they have an 800-access number.  Calls placed by any other means will be billed to the student with an added surcharge for operating outside of the contract.  This also applies to collect calls.

Frequently Asked Questions

Q. How do I report problems?
A. Billing problems or issues with not being able to make long distance calls should be addressed with PAETEC by calling 1-800-962-4772. For more detailed information, see “Student Billing”. For voicemail problems or changes, call the Help Line at ext. 5000; e-mail telco@assumption.edu or use form on Web page.

Q. Can I use my authorization code (PBN – Personal Billing Number) from any phone?
A. You may use your code from any student phone and some common area phones throughout the campus.

Q. Does voicemail answer a second call when I am already on the line?
A. All student telephones have the call waiting feature. If a second call is received, you will hear a call waiting tone. If you fail to respond, the call will go to voicemail.

Q. If I have erased a message from my voicemail box, is there any way to retrieve it?
A. Yes, dial 7099, enter password, press 3 for saved/deleted messages. Press 1 to review saved messages, press 2 to review deleted messages.

Q. How could I have messages in my voicemail box if there is not stuttered dial tone on my phone?
A. Delete all your messages. Then have someone send you a message. If notification still does not work, call the Help Line at extension 5000 or e-mail telco@assumption.edu to report the problem.

Q. My phone isn’t ringing in my room, but people can leave messages. Why?
A. Your phone is either forwarded or the ringer on your phone is off. To un-forward your phone, when you hear a dial tone, press #2 hang up. Repeat with #5. This should clear the forwarding. If this does not work, call the help line at extension 5000 or e-mail telco@assumption.edu