Helpdesk Information

The IT Helpdesk, located on the first floor of the Information Technology Center in Rm. 130, is your first point of contact for technology support at Assumption College. We offer technical support for the college, help in purchasing computers, and assistance in facilitating computer repairs.

When you call the Helpdesk, we will make every effort to assist you while you are on the line.   If we can’t resolve the issue immediately, we will create a "ticket." The “ticket” is then directed to the appropriate member of the IT professional staff, who will reach out to you in regards to next steps. This process helps us to provide consistent support and to measure and track technical support issues.

Please note that the IT Helpdesk does not support personal computers, with the exception of student computers. You must be a member of the Assumption College community in order to take advantage of the IT Helpdesk services.

For a listing of the Information Technology and Media Services staff, click here.

For additional information about the IT Helpdesk, Assumption College students, faculty, and staff can visit the My.Assumption portal page by clicking here.

Hours

The Helpdesk is open seven days per week when classes are in session. Hours are subject to change for periods in which the campus is not open, either for a scheduled closure, inclement weather, or other circumstances.

The Helpdesk can be reached by dialing extension 7060 from a campus phone line or 508-767-7060. If you have a computer issue outside the Helpdesk hours, please leave us a message. You will receive a response to your question as soon as possible when the Helpdesk reopens.

Classes In Session (includes exam periods):

Sunday: 
Monday - Thursday: 
Friday: 
Saturday: 
12:00 PM - 4:00 PM
8:15 AM - 7:30 PM
8:15 AM - 4:30 PM
12:00 PM - 4:00 PM

Classes Not In Session (includes vacations & summers):

Monday - Thursday:  8:30 AM - 7:45 PM
Friday 8:30 AM - 4:30 PM

When the Helpdesk is Closed:

New Year’s Day: Wed, January 1st 2014
Martin Luther King Day: Mon, January 20th 2014
Good Friday: Fri, April 18th 2014
Easter Monday: Mon, April 21st 2014
Memorial Day: Mon, April 26th 2014
Independence Day: Fri, July 4th 2014
Labor Day: Mon, September 1st 2014
Columbus Day: Mon, October 13th 2014
Thanksgiving Day: Thurs, November 27th 2014
Day After Thanksgiving: Fri, November 28th 2014
Christmas Eve Day: Wed, December 24th 2014
Christmas Day: Thurs, December 25th 2014
New Year’s Eve Day: Wed, December 31st 2014