IM Service

Drop Us a Line, Any Time!

D’Alzon Library accepts reference questions via instant message. Anyone with an AIM, Yahoo!, or Windows Live Messenger IM account can send us a message.

We can accept IM messages from the following services. If you don't have IM on your desktop, click on the icon to download the IM application of your choice.

    AIM - refdesk3

Yahoo! - refdesk3  


      Windows Live Messenger - refdesk3@assumption.edu

The following Library staff members have AIM screen names, so drop us a line anytime.

Dawn Thistle: Thistlefarmer
Mary Brunelle: MaryRef
Callie Curran Morrell: CallieRef
Carole Myles: Carolla33
Laurie Welling: LaurieTechie
Janice Wilbur: JanCirc

Other Contact Information

Alphabetical listing of the staff with emails and phone numbers

Library email box

Circulation Desk
508-767-7135

Reference Desk
508-767-7273

Chat Service

If you don't want to set up instant messaging on your computer, then try typing your question in the chat box below for instant access to a librarian.

Offline or after hours? Write your email address within your inquiry and we will respond ASAP.

Questions about the IM and Chat Services

When is this service available?
How do I know if a librarian is online?
What is the Library's privacy policy?
Who can use the IM and chat service?
What kind of question can I ask?

When is this service available?
A reference librarian can be reached during regular reference desk hours. After hours you can leave a message and your email address in the chat box above and we'll answer your question as soon as possible. Or, you can use MassAnswers, which provides 24/7 reference service.

How do I know if a librarian is online?
The chat box above will indicate if a librarian is online. The IM services we support when selected will also let you know if someone is available.

What is the Library's privacy policy?
The Library's general privacy policy is located on the Library's Web site. The embedded chat service is provided by Chatango and they have a separate privacy policy.

Who can use the IM and chat service?
Any Assumption College student, faculty, administrator, or staff can use these services.

What kind of question can I ask?
Quick, easily-answered questions work best for this medium; we may ask you to stop by the Reference Desk in person if the answer is too complex to explain over IM or chat. Here are some examples of questions we’ve received in the past:

Is there wireless access in the Library?
How do I cite an article in CQ Researcher using MLA format?
Do you have the book, Directory of Catholic Colleges & Universities?
I’m looking for articles on déjà vu for my Psychology class. Which database should I use?