Name: Katie Tarpey
Hometown: Melrose, MA
Major: Organizational Communication
Internship: Worcester Sharks AHL
- Research and report findings of competitor AHL team ticket packages and offerings
- Generate fliers and posters for company events
- Manage and enter data for Kid’s Club and group registrations
The Worcester Sharks is a small, tight-knit organizational team that works hard to provide the best game experience for their audience. Their departments all work together to guarantee customer satisfaction. Customer service is a huge concept with the Sharks because the fans not only attend for hockey, but also for the experience and fun atmosphere of an AHL game.
Working as a ticket sales intern, I focus on researching competitor teams’ ticket packages and what is offered to their season ticket holders. I also research contact information of schools and organizations to target for future involvement with the Sharks. I log in all registrations for upcoming birthday parties and then help prepare gift bags for upcoming events. I also keep track of the Kid’s Club registration.
My experience working on group projects in my Introduction to Management and Principles of Marketing classes have taught me how to work together with a group to focus and get the task at hand done. This has proven to be one of the best skills to have at the Sharks, because when it comes down to it, we’re all working together to produce the best quality entertainment we can. So, whether it is working with staff from other departments or forming an assembly line with other interns, the job gets done- and done to the best of our ability.